Information for Clinicians

About the CERTAIN Hub

What is the CERTAIN Hub?

CERTAIN Hub is a web-based portal for improving patient data collection and for delivering programs aimed at improving health and healthcare. The Hub offers a patient portal for completing a baseline survey about current health status and automatic enrollment in follow-up surveys, and produces clinician reports for reviewing aggregate patient-reported outcomes data. 

Who uses the CERTAIN Hub?

Patients access CERTAIN Hub at home or in the doctor's office. The patient portal connects patients to an electronic survey that establishes patient baseline health information. The Hub enrolls patients for follow-up surveys at key intervals following a procedure to assess health status and improvement.

Physicians and clinic managers use CERTAIN Hub’s clinician reports to view aggregate patient-reported outcomes data for their patients, as well as aggregate data from all patients surveyed through CERTAIN Hub.

What are the benefits of using the CERTAIN Hub?

CERTAIN Hub provides a convenient means of capturing baseline patient health information and patient-reported outcomes. The Hub reduces burden to staff by tracking, administering, and scoring patient assessments. It requires no EHR modification and seamlessly integrates into existing clinic workflow.

Patient follow-up is conducted through a multi-modal surveying facility that achieves an above-average patient response rate. Patient-reported outcomes data is tracked over time and collected in a database that allows de-identified patient reporting on all patients surveyed through CERTAIN Hub. The clinician reports provide visual representations of this data allowing physicians to see how their patients are doing both over time and compared to other patients.

How can I use the CERTAIN Hub in my practice?

If you are interested in using CERTAIN Hub in your own practice, contact us to learn more about the enrollment process and program fees.

About the Patient Portal

How do patients access the patient portal?

Access to the patient portal is provided through a customized web address specific to each practice. Practices direct their patients to the web address prior to or upon arrival to their clinic visit. This customized web address is emailed to you or your clinic administrator. If you are already subscribing to CERTAIN Hub and do not have your custom web address, please contact us

Can patients access the patient portal using an iPad or other tablet computer?

Yes! We encourage clinics to have patients complete the survey at home or in the clinic using an iPad or other tablet computer to avoid potential data entry burden for staff.

What internet browsers are supported for accessing the patient portal?

The patient portal is accessible using any internet browser, but has been optimized for Safari on Mac products and Chrome on PC products.

Do you have any foreign language versions?

While CERTAIN Hub has the ability to support a number of language translations, this feature is not currently available. If you are interested in exploring this feature, please contact us.

About the Clinician Reports

How do I access the clinician reports?

The clinician reports are sent out on a quarterly basis. If you are not currently receiving quarterly reports and would like to, please contact us.

About the Data

Is the data secure?

Yes. The patient portal interfaces with a survey hosted by DatStat, Inc (Seattle, WA). As a leading data management software company, DatStat protects patient data both in transit and at rest. The clinician reports are produced in-house from the DatStat data, following strict authentication, authorization, and data level security policies.

What is your response rate for patient follow-up?

CERTAIN Hub automatically collects patient contact information and follow-up mode preferences when patients fill out their initial baseline survey. Patients can indicate if they prefer to be contacted by phone, email, text message, or mail. By utilizing these multi-modal approaches, CERTAIN Hub's survey center achieves an above-average patient response rate around 70%. This is substantially higher than traditional quality improvement patient satisfaction surveys, such as HCAHPS, which report a 30% response rate.

Who sees my patient data?

Information gathered from patients is de-identified and combined with other patients’ de-identified survey results. Individiual clinician reports are produced to allow physicians to see aggregate information for their own patients and compare it to aggregate data from all patients surveyed through CERTAIN Hub. 

Identifiable patient data is not used or distributed to anyone other than their physician without the explicit consent of the patient. De-identified patient information and survey results may be used to inform future CERTAIN projects. If you have further questions about CERTAIN Hub data, please contact us